FAQs

Questions, answered

Everything you need to know about finding investment partners on Mella.

About Mella

What is Mella?

Mella is a platform that helps people find compatible investment partners and discover investment opportunities. You can create an investor profile, connect with people who share your goals and interests, and start conversations when you mutually connect.

What can I use Mella to invest in?

Mella is designed for people interested in property, businesses, start-ups and other investment opportunities. You can tell us what you're interested in when creating your profile so we can help you discover more relevant connections.

What can I bring to an investment partnership?

Investment partnerships aren't always about capital. You may bring money, experience, professional skills, deal sourcing, property knowledge, business expertise, a network or other valuable resources. Mella uses this information to help identify potentially compatible partners.

Can I post an investment opportunity?

Yes. Mella allows members to share investment opportunities and connect with other investors who may be interested. Always carry out your own due diligence and seek independent professional advice before committing any money.

Does Mella provide investment advice?

No. Mella is an introduction and networking platform. We do not provide financial, legal or tax advice, recommend investments or arrange investments. You are responsible for carrying out your own due diligence and obtaining independent professional advice.

Does Mella handle my money?

No. Mella does not hold or transfer investment funds between members.

Can I use Mella outside my local area?

Yes. Mella starts with local connections, but you can expand your search from nearby investors to nationwide depending on what you're looking for.

Getting started

How does Mella work?

Build your investor profile, then browse investors near you in Discover. Each profile shows a compatibility score. Tap Connect on people you'd like to talk to — when they connect back it's a match and you can message each other.

How is my compatibility score calculated?

We compare your profile with each investor across the things that matter when choosing an investment partner — investment type and interests, available capital and investment range, experience, goals, risk appetite, timeframe, location, and what you each bring and are looking for. Each factor is weighted and combined into a single percentage, with a plain-English summary of why you match. If either of you hasn't answered a question it's left out, so it never counts against you.

Who can see my profile?

Other Mella members can see your investor profile, photo, first name, approximate distance and general area. Your exact location, email address and phone number are never shown. You can hide yourself from Discover in Settings → Privacy.

Matches & messages

Why can't I message someone?

To keep Mella free of unsolicited messages, you can only message investors you've matched with — meaning you've both tapped Connect.

How do I unmatch someone?

Open the conversation or their profile, tap the menu (•••) and choose Unmatch. The conversation will close for both of you.

Safety

How do I report or block someone?

Open their profile or your conversation, tap the menu (•••) and choose Report or Block. You can also report an investment opportunity from the opportunity itself. Reports are reviewed by our team as quickly as possible and may result in content being removed, or accounts being restricted, suspended or permanently banned. Blocking hides you from each other immediately.

Staying safe when discussing investments

Never send money directly to someone you have only met through Mella. Meet in a public place first and check credentials. Before transferring any money, carry out appropriate due diligence, use appropriate legal agreements and seek independent professional advice; use established, secure payment or escrow arrangements where appropriate. Be cautious of anyone promising guaranteed returns or pressuring you to act quickly.

How do I get verified?

Go to Profile → Get verified and upload a photo of your passport, driving licence or national ID plus a selfie. Verification submissions are normally reviewed within 48 hours. Verified members receive a badge showing their identity has been checked. Your documents are stored securely and never shown to other members.

Account & billing

What does Premium include?

Premium includes unlimited connection requests, seeing who's interested in you, advanced filters, the full compatibility breakdown and priority placement in Discover. Mella is free to join, and the free plan includes your investor profile, discovering compatible investors, compatibility scores, 20 connection requests a day, chat with your matches and discovering investment opportunities.

How do I cancel Premium?

On iPhone, open your device's Settings → your name → Subscriptions → Mella Connect. On Android or the web, go to Settings → Subscription → Manage billing in Mella. You can cancel any time and you'll keep Premium until the end of the period you've paid for.

How do I delete my account?

Go to Settings → Delete account in the app, or visit mella.okao.site/account/delete. This permanently deletes your profile, matches and messages. If you subscribe through the App Store, also cancel the subscription in your device settings.

Still have a question? Get in touch.