Trust & safety

Investing with someone is a big decision. We take that seriously.

Here's how Mella helps you connect with confidence — and what we ask of every member.

Identity verification

Members can verify their identity using photo ID and a selfie. Verified members receive a badge on their profile, helping others understand that their identity has been checked by the Mella team. Verification submissions are normally reviewed within 48 hours.

Mutual matching

Only investors who have both chosen to connect can message each other. No unsolicited messages, ever.

Your location stays private

We show approximate distance and a rounded area on the map — never your address or exact position.

Block, report and unmatch

You can block, report or unmatch anyone at any time. Reports are reviewed by our team as quickly as possible and may result in content being removed, accounts being restricted or accounts being suspended or permanently banned.

Report an opportunity

If an investment opportunity looks wrong — a potential scam or fraud, misleading information, guaranteed returns, suspicious behaviour or inappropriate content — report it straight from the opportunity.

Your data, under your control

Download a copy of your data or permanently delete your account from Settings whenever you like.

Secure payments

Premium subscriptions are handled by Apple on iPhone, Google Play on Android and Stripe on the web. Mella never sees or stores your card details.

Stay safe when discussing investments

  • Never send money to someone you've only met online. Meet in person, in a public place, before discussing finances in detail.
  • Be wary of anyone promising guaranteed or unusually high returns, or pressuring you to decide quickly.
  • Check people are who they say they are — look for the verified badge and check company details on Companies House.
  • Put agreements in writing and take independent legal and financial advice before committing capital.
  • Before transferring any money, carry out appropriate due diligence and seek independent professional advice. Use appropriate legal agreements and established, secure payment or escrow arrangements where appropriate. Never send money directly to someone you have only met through Mella.
  • Report anything suspicious from their profile or your chat. You can also report fraud to Action Fraud on 0300 123 2040.

Mella is an introduction platform. We don't provide financial advice, recommend or arrange investments, or hold money. Investing puts your capital at risk.